FAQs

Frequently Asked Questions

 

Please find below typical questions some of our customers may have. If you can not find the answer you are looking for please get in touch via email customerservice@beggandcompany.com and a member of the customer service team will be happy to assist you.


How long does shipping take?

We aim to dispatch orders within 2 working days. Orders are shipped on weekdays (Monday – Friday) only, not including bank holidays or any other holiday periods specified by us.

Any orders required for same-day dispatch must be received before 12 noon.

Europe: 3-7 working days

Rest of the World: 7-10 working days

This does not apply to personalised/monogrammed items which will take longer.


Where can I track my order?

All our orders are dispatched on a UPS courier service which will require the goods to be signed for, so you may prefer to specify a business address when ordering, but please note that we are unable to change the delivery address once an order has been placed. A card will be left by the courier to re-arrange delivery should there be no-one home.

Please check your emails including your junk folder for your tracking number. You can track your order via this link: https://www.ups.com/WebTracking

Please note, we are unable to deliver to PO boxes.


Import Duties

Please be aware that customers are responsible for payment of any local customs charges/duties in the delivery country.

How do I return my item?

If for any reason, you are not entirely satisfied with your Begg & Co product you can return it to us within 14 days as long as it is unworn and still in the original packaging with any labels, swing tags, etc attached.

To return your order you must notify us in writing at customerservice@beggandcompany.com within 14 days of receipt stating your name, address, order number and reason for the return. After receiving our confirmation you can return the goods to us. Begg & Co reserve the right to refuse any goods returned outside the time limit stated.

 


Who pays for the returning items?

Goods are returned at your own expense. We recommend that you obtain proof of posting and retain this until the refund has been processed. Begg & Co are not responsible for any lost returns or liable for any duties or custom charges incurred in returning products to us.


When will I get my refund?

On receipt of the returned goods, we will refund to the original method of payment the full price paid for the items returned to us, providing they are found to be in a saleable condition. Postage on returns, refunds and exchanges will not be refunded unless the item is defective.


Can I return a personalised/monogrammed item? 

Unfortunately, personalised/monogrammed items are non-refundable.

Item is out of stock

If you come across an item you like but it reads out of stock, please get in touch with a member of customer services to find out if it will be restocked customerservice@beggandcompany.com 


What is the sizing of the product?

You will find measurements for each product in the description to the right-hand side. If you are purchasing knitwear you can find a sizing tab above the help bar on the product page. If you have any further queries about sizing please get in touch via our live chat function or via email.   


My scarf is pilling or going fuzzy

Unfortunately, due to the nature of cashmere being a natural fibre, there will be occasional pilling. You can also care for your cashmere by pressing this with a cool iron over some tissue paper.

If you wish, you can send it back here and we can have our quality team look at this for you.

How can I personalise my purchase?

We offer a monogramming service on all scarfs. Fill out the monogramming box on the product page with what you would like on the scarf. You can monogram up to 6 characters. If you have any more questions or requests please get in touch to our customer service team customerservice@beggandcompany.com    


How large is the embroidery on the scarf?

The height of the characters is approximately 10mm and in the Bodini font. This can sometimes vary depending upon the choice of letters, the number of letters chosen and the size of the scarf. We monogram tone on tone with the colours in the scarf you choose, unless stated otherwise.

 

How do you wash the knitwear? 

We would recommend hand washing your cashmere knitwear in lukewarm water using a cashmere shampoo, rinse several times in clean lukewarm water. Gently squeeze to remove excess water, then lay to dry on a flat surface. Iron on a cool setting, always using a damp cloth to protect the fibres from the irons direct heat.

Alternatively, dry clean using a specialist cashmere dry cleaners.

Do not bleach or mix colours when handwashing.


My scarf is pilling or going fuzzy

Unfortunately, due to the nature of cashmere being a natural fibre, there will be occasional pilling. You can also care for your cashmere by pressing this with a cool iron over some tissue paper.

If you wish, you can send it back here and we can have our quality team look at this for you.


How do I wash my scarf? 

All our scarves are recommended as dry clean only due to the delicate nature of the fibres. If necessary, spot clean with a clean, damp cloth and blot, but do not rub as this will cause fibre distortion. Should pilling appear, a cashmere comb can be used to remove any small surface pills.

I just signed up and got a 10% off discount code. How do I use it?

You need to copy the code that is generated after you have entered your email into the sign-up form. You can then apply this to the cart at the payment section. Codes are unique to each customer and each customer can only use a code once. 


The code you gave me doesn't work

Please ensure you are copying the code directly from the email you were sent as each code is case sensitive. If you are still getting an error please get in touch with a member of the team customerservice@beggandcompany.com 

Begg & Co Animal Welfare

Animal welfare and sustainability are very high priorities for us at Begg & Co, as almost all the fibres we use come from animals. We make every decision ethically and with sustainability being at the forefront of our minds.  

The angora fibre in our products is Caregora, where the rabbits are shaved, not plucked. Shaving the rabbits causes the animals no stress or harm.  All standards of welfare for the rabbits meet those defined by DEFRA (the UK Government Department for Environment, Food and Rural Affairs).  Adherence to these standards is certified by SGS, an international certifying organisation. Our sustainability team make regular visits each year to the farms where the rabbits are kept ensuring due diligence on all matters relating to our business and the industry.


Environmental impact

We actively collaborate with a number of partners to ensure due diligence on all matters relating to the textile industry’s impact on the natural environment and work hard to minimise the inevitable risks. If you would like more information on our sustainability policy and activities click here.

How can I pay for my item?

You can pay via the following payment methods: 

Credit or Debit Card (Visa, Mastercard and American Express), Paypal and Amazon Pay.

We can also take orders over the telephone. If you have any further queries regarding payment please get in touch with our customer service team customerservice@beggandcompany.com 

How can I speak to someone?

If you are still not able to get an answer to your question please do not hesitate to get in touch and a member of our team will be happy to help you. You can get in touch via the live chat function on the website available between 8 am - 5 pm GMT or via the following:

customerservice@beggandcompany.com
Tel: +44 (0) 1292 267615