Returns

If, for any reason, you are not entirely satisfied with your Begg & Co product you can return it to us within 14 days as long as it is unworn and still in the original packaging with any labels, swing tags, etc attached.

To return your order you must notify us in writing at customerservice@beggandcompany.com within 14 days of receipt stating your name, address, order number and reason for the return. After receiving our confirmation you can return the goods to us.

Goods are returned at your own expense. We recommend that you obtain proof of posting and retain this until the refund has been processed.

Begg & Co are not responsible for any lost returns or liable for any duties or custom charges incurred in returning products to us.

On receipt of the returned goods, we will refund to the original method of payment the full price paid for the items returned to us, providing they are found to be in a saleable condition.

Postage on returns, refunds and exchanges will not be refunded unless the item is defective.

Personalised/monogrammed items are non-refundable.

Begg & Co reserve the right to refuse any goods returned outside the time limit stated.

If you have any problems with your purchase, we would be happy to help. Please email us at customerservice@beggandcompany.com

Nothing within these terms and conditions affects your statutory rights.

Scarf Rental Service

Rental goods are delivered with a pre-paid returns label. Customers are responsible for taking their scarf rental goods to the UPS access point and attaching the returns label.

The original UPS label should be obliterated and/or covered.

Rented goods should be returned and received by Begg & Co within 3 weeks of the customer’s receipt of the rented goods and in as-new condition with original packaging and labels.

If you receive your rental goods and are not entirely satisfied you can return it to us if it is unworn and still in the original packaging with labels.

You must notify us in writing at customerservice@beggandcompany.com within 24 hours of receipt stating your name, address, order number and reason for the return. After receiving our confirmation, you must return the goods to us within 3 working days.