Legal

MOORBROOK TEXTILES LIMITED PRIVACY POLICY

1. WHO ARE WE?

We are Moorbrook Textiles Limited, a company registered in Scotland under company number SC027139 with its registered office at Alex Begg & Co., 17 Viewfield Road, Ayr, KA8 8HJ. In this privacy policy, the terms "we", "our" and "us" are used to refer to Moorbrook Textiles Limited, trading as "Begg & Co". We are the controller of your information for the purposes of the UK data protection rules (including associated guidance) (the "Data Protection Laws").

The Data Protection Laws set out principles relating to how we can use your personal information and the rights you have as an individual in respect of that information. We are committed to protecting your privacy and it is important that you understand how we look after your personal information and how we make sure that we meet our legal obligations to you under the Data Protection Laws. We will use your personal data fairly, lawfully and in a transparent manner, and in accordance with the Data Protection Laws.

This privacy policy sets out the basis on which any personal information we collect from you, or that you provide to us, through your use of our Website will be used, stored and shared by us and supplements any privacy notice provided to you by us.


2. WHAT’S THE POINT OF THIS POLICY?

This policy tells you how we deal with your “personal data” (that is, information about any identified or identifiable living persons). For the purposes of the General Data Protection Regulation, we are the data controller in relation to personal data collected by us. Please read on to find out what kinds of personal data we collect, how we use and protect it, to whom we disclose it and how you can access and rectify it or request that we stop processing it.

By using the Site, you accept this policy, our terms and conditions and our cookie policy. Please do not use the Site unless you are completely happy with this policy, the cookie policy and the terms and conditions. If you do use the Site, we will assume that you do accept it.


3. MIGHT THE POLICY CHANGE?

It may well do and so you should check it whenever you visit the Site. If you use the Site after the effective date shown at the top of the revised policy, you accept this policy, our cookie policy and the terms and conditions.

We will take all measures necessary to communicate any changes to this privacy policy to you, and will post any updated privacy policies on this page. In particular, we will email you to notify you of these changes where:

— we are making substantial changes; or

— where we are doing something with your personal information which you might not expect, based on what we have told you in this privacy policy.

Otherwise, any updates to this privacy policy will be notified to you by a clearly highlighted banner or pop-up on the homepage of this site.


4. WHAT PERSONAL INFORMATION DO WE USE?

We may collect and use the following personal data about you:

Information that you give us

You may share personal information about yourself and your circumstances:

— by filling in forms on our Websites, registering to use our Website, and continuing to using our Website.

— when you give us information about yourself in any communications with us either by telephone, e-mail, post or otherwise, either in connection with your account or to report a complaint or issue.

Information that we collect about you

We collect personal data about you:

— a record of details of transactions you carry out through the Website.

— when you visit our Website, including but not limited to, details of your visits, Internet Protocol (IP) address used to connect your computer to the internet, MAC addresses, traffic data, location data, your login information, time-zone setting, browser type and version, browser plug-in types and versions, operating system and platform, weblogs, cookies and other communication data, and the resources that you access. For more information on cookies please see section 4.

— when you call our contact centre, including information about complaints and your account and orders. We monitor and/or record calls between our staff and you for the purposes of resolving complaints, training and to improve our quality and service standards.


You are not obliged to provide your personal information to us. However, we may be unable to fully manage your account and process orders for goods to you without you obtaining certain personal information (for example, we won't be able to deliver goods ordered online if you don't provide us with a shipping address).


5. HOW WILL WE USE THE INFORMATION ABOUT YOU?

We use information held about you in the following ways:

What do we use your personal information for?

How do we justify this under the Data Protection Laws?

What personal information is involved?

To provide you with goods purchased from the Website.

We may use your personal information for this purpose because it is necessary to fulfil the requirements of a contract we have with you, or because you have asked us to take specific steps before entering into a contract with us.

Name, residential address, delivery address, e-mail address, telephone numbers, account numbers and other account details, personal financial details.

To carry out our obligations arising from any contracts between you and us.

We may use your personal information for this purpose because it is necessary to fulfil the requirements of a contract we have with you, or because you have asked us to take specific steps before entering into a contract with us.

Name, residential address, delivery address, e-mail address, telephone numbers, account numbers and other account details, personal financial details.

To ensure that content from the Website is presented in the most readable and user-friendly manner for you and your computer.

We may use your personal information for this purpose because we have a legitimate interest* in ensuring that your use of the Website is a positive and user-friendly experience.

Browser type and version, browser plug-in types and versions, operating system and platform.

To notify you about changes to the Website.

We may use your personal information for this purpose because we have a legitimate interest* in letting our customers know about the latest updates and changes to our Website. Where such notifications constitute marketing, and where required by law, we will only send you electronic messages with your consent.

Name, residential address, e-mail address.

To notify you of offers or information on goods and services that may be of interest to you.

We rely on your consent to use your personal information for this purpose.

Name, residential address, e-mail address.

To analyse your purchasing preferences and the refunds and returns you make for service and quality reasons.

We may use your personal information for this purpose because we have a legitimate interest* in understanding which products our customers buy and what customers value in terms of service and quality.

Name, residential address, e-mail address, purchase history, browsing history on our website, any comments you post on our website.

Comply with laws and regulations, as well as any sector-specific guidelines and regulations.

We can process your personal data for these purposes because we are under a legal obligation to do so.


*please note that, where we are using your personal information for our legitimate interests, we will use the minimum data required and will process to the minimum extent required to achieve the legitimate interest in question.


6. DISCLOSURE OF YOUR PERSONAL INFORMATION

We may disclose your personal information to third parties in certain circumstances, in particular:

– in the event that we sell or buy any business or assets, we may disclose your personal information to the prospective seller or buyer of such business or assets;

— if Moorbrook Textiles Limited or substantially all of its assets are acquired by a third party, the personal information we hold about customers will be one of the transferred assets;

— in order to enforce or apply our terms of use and other contracts between you and us;

— to protect our rights, property, or safety, or the rights, property, or safety of our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction;

— to regulators in connection with their duties, such as crime prevention or carrying out regulatory oversight of what we do; or

— to fraud prevention agencies and law enforcement agencies, to prevent and detect fraud, money laundering or other crimes.


7. SECURING AND RETAINING YOUR PERSONAL INFORMATION

7.1 Retention of your personal data

We will typically keep your personal data only for as long as is necessary for the purposes for which it used, and always in accordance with our data retention policy. In some circumstances, some of your data will be deleted in short timescales.

7.2 Security of your personal data

We take the security of your data very seriously. We offer the use of a secure server when you provide us with personal information as part of the Website user registration process. We use Secure Socket Layer (SSL) technology which encrypts your information before it is sent to us. For example, to ensure that shopping online is secure, your credit/debit card details will be encrypted to minimise the possibility of someone being able to read your details as they are sent to us. We also take other appropriate measures to help ensure that the information disclosed to us is kept secure, such as only accepting online orders from web browsers that permit communication through SSL technology which means you cannot inadvertently place an order through an unsecured connection.

However, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website or to of from any third party. Any transmission is at your own risk. You acknowledge and agree that we shall not be responsible for any unauthorised use, distribution, damage or destruction of personal data, except to the extent we are required to accept such responsibility under the Data Protection Laws.


8. OUR USE OF COOKIES

Our cookies fall into 2 categories:

1) Essential Cookies

1.1) Function:

ome cookies are essential for the operation of our website. For example, they allow us to identify subscribers and ensure they can access the subscription only pages. If a subscriber opts to disable these cookies, the user will not be able to access all of the content that a subscription entitles them to

1.2) Performance:

We utilise other cookies to analyse how our visitors use our websites and to monitor website performance. This allows us to provide a high quality experience by customising our offering and quickly identifying and fixing any issues that arise. For example, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages. We might also use these cookies to highlight articles or site services that we think will be of interest to you based on your usage of the website.

2) Third Party Cookies

Where third-party cookies are present on our sites, we attempt to be as upfront and clear as possible about their intended purpose. We also use or allow third parties to serve cookies that fall into the two categories below.

2.1)Website Function Cookies

We use functionality cookies to allow us to remember your preferences. For example, cookies save you the trouble of typing in a username every time you access the site, and recall your customisation preferences, such as which regional edition of the website you want to see when you log in. We also use functionality cookies to provide you with enhanced services such as allowing you to watch a video online or comment on a blog.

2.2) Other third party cookies

We may also use third party cookies to help us with market research, revenue tracking, improving site functionality and monitoring compliance with our terms and conditions.We may use third party companies to provide advertising services and/or to collect certain information when you visit and interact with our website. These third-party companies may collect and use non-personally identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over) during your visit to this website [and/or other websites] in order to provide advertisements about goods and services likely to be of greater interest to you. These third-party companies may use cookies and other technologies to recognise your browser to collect and record information about your web surfing activity including your activities on this website.

You may visit the European Interactive Digital Advertising Alliance at http://youronlinechoices.eu/  to learn more about interest-based advertising, or to opt out of receiving advertisements tailored to your interests on your browser, from their respective members and participants.

As we’ve explained above, cookies help you to get the most out of our websites. Please remember that if you do choose to disable cookies, you may find that certain sections of our website do not work properly


9. WHAT RIGHTS DO YOU HAVE?

You have a number of rights under the Data Protection Laws in relation to the way we use your personal information, which are set out below. More information about your rights is available on the website of the Information Commissioner's Office, here: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

You may edit your personal details or your marketing preferences in the 'My Account' section of our Website.

You may also contact us using the details at the beginning of this privacy policy to exercise any of these rights, or by contacting us at customerservice@beggandcompany.com.

In some instances, we may be unable to carry out your request, in which case we will write to you to explain why. For quality control and training purposes, we may monitor or record your communications with us.

1. You have the right to request access to your personal information

You have the right to request confirmation that your personal information is being processed, access to your personal information (through us providing a copy) and other information about how we use your personal information.

2. You have the right to ask us to rectify your personal information

You have the right to request that we rectify your personal information if it is inaccurate or uncomplete.

3. You have the right to ask us to erase your personal information

You have the right to ask us to erase or delete your personal information where there is no reason for us to continue to using it.

This right applies if we no longer need to use your personal information to fulfil orders for goods or for the performance of a contract which you have entered into with us, where you withdraw your consent for us to using your personal information (where we are relying on your consent), or where you object to the way we use your personal information (see right 6 below).

4. You have the right to ask us to restrict or block the use of your personal information in certain circumstances

You have the right to ask us to restrict or block the use of your personal information that we hold about you.

This right applies where you believe the personal information is not accurate, you would rather we block the processing of your personal information rather than erase it, and where we don't need to use your personal information for the purpose we collected it for but you may require it to establish, exercise or defend legal claims.

5. You have the right to port your personal information

You have the right to obtain and reuse your personal information you have provided to us, to reuse for your own purposes across different services.

6. You have the right to object to our use of your personal information in certain circumstances

You have the right to object to our processing of your personal data on the basis of our legitimate business interests, unless we are able to demonstrate that, on balance, our legitimate interests override your rights or we need to continue processing your personal data for the establishment, exercise or defence of legal claims.

8. You have the right to withdraw your consent at any time

You have the right to withdraw your consent to our use of your personal information at any time (where we are relying on your consent for that usage). This right would apply if you no longer wanted us to use your personal information for marketing purposes.


10. WHAT IF YOU HAVE A COMPLAINT?

If you have any concerns regarding our use of your personal information, or are not satisfied with our handing of any request made by you, or would otherwise like to make a complaint, please contact us:

using the details at the start of this privacy policy;

— at customerservice@beggandcompany.com; or

— at 01292 267615,

— so that we can do our very best to sort out the problem.

— You can also contact the Information Commissioner's Office at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF www.ico.org.uk.


11. OTHER WEBSITES

Our Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these other websites.